Can I freeze my subscription packages?
Life happens and if you need some time off the gym due to medical reasons, you can freeze your packages up to 1 month, if medical proof is provided
Tue, 2 Jun, 2020 at 9:18 PM
Can I cancel and repurchase my subscription package?
Yes at any point via your account and repurchase on the ‘buy package’ page.
Tue, 2 Jun, 2020 at 9:20 PM
Does remaining credits roll over the next month?
All credits must be used within 1 month from the date of purchase. Credits will not rollover to the following month if it is not used within the one month p...
Tue, 2 Jun, 2020 at 9:23 PM
When do my subscription package expire?
This subscription package will automatically renew within 1 month from the date of purchase. We will automatically bill the package fee to your payment met...
Tue, 2 Jun, 2020 at 9:25 PM
When am I charged?
When you sign up and purchase your subscription package, your first months cycle will be billed immediately.
Tue, 2 Jun, 2020 at 9:32 PM
Will my billing reoccur?
When you purchase your subscription or unlimited package, you authorise us to charge you a monthly fee at the current rate. Any increases in the current rat...
Tue, 2 Jun, 2020 at 9:33 PM
Can I terminate my subscription package?
Yes, at any time with at least 7 days ahead of the renewal date. For example, if your next renewal date is 30th September, you need to cancel by 24th Septem...
Sat, 25 Jul, 2020 at 4:12 PM