CANCELLATION / REFUNDS
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Created by: Nabila Ithnin
Modified on: Tue, 2 Jun, 2020 at 5:00 PM
How to cancel a booking?
- Head over to the 'MY CLASSES' tab on your account, and select 'Cancel'.
- Credits will automatically be refunded to your account upon cancellation, provided cancellation was performed more than 12 hours prior to the class.
What's the cancellation fee?
- We do not charge a cancellation fee. However, if a class cancellation is performed less than 12 hours prior to the class, your credit will be forfeited.
What happens if I do not show up for class? Refund?
- If you do not show up for a class, your credit is forfeited.
What if there's an emergency?
- If there was an unexpected circumstance, such as getting ill or getting involved in a car accident. Please submit a request to admin@flyproject.co and include a medical certificate or photo evidence, in order for us to refund your credit.
- How to Cancel a class? (this should be under the Cancellation section)
- Head over to 'MY CLASSES' tab on your account, and select 'Cancel'.
- Credits will automatically be refunded to your account upon cancellation, provided cancellation was performed more than 12 hours prior to the class.
Nabila is the author of this solution article.
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