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POST MCO FAQ
MONTHLY / SUBSCRIPTION PACKAGE
What happens to my subscription billing during the Movement Control Order (MCO)?
How does the subscription work? I was charged a fee Pre-MCO
Have my subscription been charged during the MCO period?
Can I freeze my membership fee for a longer period?
I would like to cancel my membership and request for a refund during the MCO period
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What happens to my credits during the Movement Control Order (MCO)
The studio is re-opening do I need to unfreeze my package?
I have a FLYPROJECT credit package, what happens to my credits and expiry date?
Can I freeze my FLYPROJECT credit package?
STANDARD SAFETY AND PRECAUTION
What are the studios doing to increase hygiene measures?
What are the studios doing to increase social distancing measures?
STUDIO CHECK IN
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What happens to my Virtual Credit?
Can I use my Virtual Credits to book regular classes?
Can I still book Virtual Classes?
How do I log in the virtual classes?
What device do I need for audio?
Are the spots booked going to be the same as the layout in the room?
When can I book my classes?
My package is frozen during MCO, how can I book my class?
I have a FLYPROJECT Monthly package and I can't book
FLYCYCLE DC MALL "SOCIAL" DISTANCED LAYOUT
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Can I freeze my package?
What is a Freeze Package?
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